{"id":253,"date":"2025-09-15T13:34:51","date_gmt":"2025-09-15T11:34:51","guid":{"rendered":"https:\/\/jnrpuff.de\/?page_id=253"},"modified":"2025-09-15T13:34:53","modified_gmt":"2025-09-15T11:34:53","slug":"faqs","status":"publish","type":"page","link":"https:\/\/jnrpuff.de\/en\/faqs\/","title":{"rendered":"FAQS"},"content":{"rendered":"<h1 class=\"wp-block-heading\">Frequently asked questions (FAQ)<\/h1>\n\n\n\n<h2 class=\"wp-block-heading\">Payment options<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">What payment options do you offer?<\/h3>\n\n\n\n<p>Our customers can choose between various payment options: Credit card, PayPal, iDEAL and SEPA direct debit. During the checkout process, you will see all available payment methods for your region.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Why was my payment rejected?<\/h3>\n\n\n\n<p>Payment refusals can have various causes: incorrect card details, insufficient account balance or technical problems with the payment provider. We recommend that you check your payment details and contact your bank if necessary.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">How do I receive an invoice?<\/h3>\n\n\n\n<p>You can request an invoice during the ordering process. This will then be sent to you by e-mail.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Do you offer cash on delivery?<\/h3>\n\n\n\n<p>No, we do not offer cash on delivery. All orders must be processed via our available online payment methods.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Can discount codes or gift cards be redeemed?<\/h3>\n\n\n\n<p>Yes, voucher codes and gift cards can be entered at checkout to receive discounts.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">How secure are my payments?<\/h3>\n\n\n\n<p>We use modern security technologies including SSL encryption and PCI-DSS compliant payment processing to protect your transactions.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">How do I receive an order confirmation?<\/h3>\n\n\n\n<p>After successful payment, we will automatically send you an order confirmation with all relevant details by e-mail.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">How does the refund process work?<\/h3>\n\n\n\n<p>For refunds, please contact our customer service team and quote your order number. We will process all refund requests in accordance with our terms and conditions.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Where can I find my order history?<\/h3>\n\n\n\n<p>After logging into your customer account, you can view all previous purchases and their status under \"My orders\".<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Shipping &amp; delivery<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">What are your shipping conditions?<\/h3>\n\n\n\n<p>We offer DDP (Delivered Duty Paid) shipping - this means that all customs duties are already included in the price and you do not have to pay any additional charges.<\/p>\n\n\n\n<p><strong>Available target countries:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>USA<\/strong> - UPS Express (except Alaska and Hawaii)<\/li>\n\n\n\n<li><strong>United Kingdom<\/strong> - DPD Express<\/li>\n\n\n\n<li><strong>Europe<\/strong> - UPS\/DPD\/DHL Express<\/li>\n<\/ul>\n\n\n\n<p><strong>European DDP countries:<\/strong> Germany, Belgium, Luxembourg, Netherlands, Czech Republic, Poland, Croatia, Slovakia, Slovenia, Finland, Denmark, Sweden, Austria, France, Italy, Hungary, Bulgaria, Lithuania, Estonia, Latvia, Greece, Ireland, Portugal, Spain.<\/p>\n\n\n\n<p><strong>Other target countries:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>United Arab Emirates (Dubai only)<\/li>\n\n\n\n<li>South Africa<\/li>\n\n\n\n<li>Vietnam<\/li>\n\n\n\n<li>West Malaysia (except Borneo)<\/li>\n<\/ul>\n\n\n\n<p><strong>Delivery times by region:<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>Destination country<\/th><th>Shipping method<\/th><th>Delivery time<\/th><\/tr><\/thead><tbody><tr><td>USA<\/td><td>UPS Ground<\/td><td>10-15 working days<\/td><\/tr><tr><td>United Kingdom<\/td><td>DPD Express<\/td><td>7-12 working days<\/td><\/tr><tr><td>Germany<\/td><td>UPS\/DPD\/DHL<\/td><td>8-13 working days<\/td><\/tr><tr><td>Rest of Europe<\/td><td>UPS\/DPD\/DHL<\/td><td>8-13 working days<\/td><\/tr><tr><td>UAE (Dubai)<\/td><td>Direct dispatch<\/td><td>12-18 working days<\/td><\/tr><tr><td>South Africa<\/td><td>Direct dispatch<\/td><td>15-25 working days<\/td><\/tr><tr><td>Vietnam<\/td><td>Direct dispatch<\/td><td>3-5 working days<\/td><\/tr><tr><td>West Malaysia<\/td><td>Direct dispatch<\/td><td>4-8 working days<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p><strong>Other countries:<\/strong> For deliveries outside the regions mentioned, you must clear customs yourself and pay any fees incurred. Ask your local customs office about the expected costs. You may also need a business licence.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">How are shipping costs calculated?<\/h3>\n\n\n\n<p>The shipping costs depend on the weight, delivery destination and selected shipping option. The exact costs will be displayed before you finalise your order.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">What to do if a consignment is delayed or lost?<\/h3>\n\n\n\n<p>Contact our customer support team if your parcel is missing or very late. We will track the whereabouts of your parcel and find a solution together.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">How can I track my consignment?<\/h3>\n\n\n\n<p>You can track your consignment via your customer account in the \"Order history\" section. You will also receive tracking information by e-mail.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Are customs duties payable?<\/h3>\n\n\n\n<p>All customs costs are already included for our DDP countries. Exceptions currently apply to Canada and Denmark.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">How long does the delivery take in total?<\/h3>\n\n\n\n<p>The processing time is 1-5 working days, depending on the item, and delivery takes a further 7-15 working days.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Data protection &amp; security<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">How is website security guaranteed?<\/h3>\n\n\n\n<p>We use comprehensive security measures: SSL encryption, firewalls and regular security audits protect your data and transactions.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">How is my personal data protected?<\/h3>\n\n\n\n<p>We strictly adhere to our privacy policy. Your information will only be used for order processing and customer service and will never be sold or passed on to third parties.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Are my payment details secure?<\/h3>\n\n\n\n<p>Yes, we use PCI-DSS-compliant payment systems that guarantee the highest security standards for credit card data.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">How do I create a secure password?<\/h3>\n\n\n\n<p>Use a combination of upper and lower case letters, numbers and special characters. Avoid personal data such as dates of birth. Change your password regularly.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">How do I recognise a genuine website?<\/h3>\n\n\n\n<p>Check the URL and look for the SSL certificate (lock symbol in the address bar). Our official domain is jnrpuff.de.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Where do I report suspicious activity?<\/h3>\n\n\n\n<p>If you have any safety concerns or unusual occurrences, please contact our customer service immediately. We investigate every case thoroughly.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">What protection is there against phishing?<\/h3>\n\n\n\n<p>We have implemented anti-phishing systems to protect you from fraudulent emails and fake websites.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Returns &amp; changes<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Can I still change my order?<\/h3>\n\n\n\n<p>Order changes are possible until 23:00 (PDT -7 GMT) on the same order day. Contact us at aevktvanleon@gmail.com for change requests.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">How does product return work?<\/h3>\n\n\n\n<p>You have 15 days from receipt to return the goods.<\/p>\n\n\n\n<p><strong>Return conditions:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Item in original condition (unused, with labels)<\/li>\n\n\n\n<li>Original packaging available<\/li>\n\n\n\n<li>Proof of purchase required<\/li>\n<\/ul>\n\n\n\n<p><strong>Return process:<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Contact aevktvanleon@gmail.com<\/li>\n\n\n\n<li>After approval you will receive a return label<\/li>\n\n\n\n<li>Follow the shipping instructions provided<\/li>\n<\/ol>\n\n\n\n<p><strong>Important:<\/strong> Unauthorised returned items cannot be accepted.<\/p>\n\n\n\n<p>If you have any questions about returns, you can reach us at any time at aevktvanleon@gmail.com.<\/p>","protected":false},"excerpt":{"rendered":"<p>H\u00e4ufig gestellte Fragen (FAQ) Zahlungsoptionen Welche Zahlungsm\u00f6glichkeiten bieten Sie an? Unsere Kunden k\u00f6nnen zwischen verschiedenen Zahlungsoptionen w\u00e4hlen: Kreditkarte, PayPal, iDEAL sowie SEPA-Lastschrift. W\u00e4hrend des Checkout-Prozesses sehen Sie alle verf\u00fcgbaren Zahlungsmethoden f\u00fcr Ihre Region. Warum wurde meine Zahlung abgelehnt? Zahlungsablehnungen k\u00f6nnen verschiedene Ursachen haben: inkorrekte Kartendaten, unzureichender Kontostand oder technische Probleme beim Payment-Provider. Wir empfehlen, Ihre [&#8230;]\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-253","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/jnrpuff.de\/en\/wp-json\/wp\/v2\/pages\/253","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jnrpuff.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/jnrpuff.de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/jnrpuff.de\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jnrpuff.de\/en\/wp-json\/wp\/v2\/comments?post=253"}],"version-history":[{"count":1,"href":"https:\/\/jnrpuff.de\/en\/wp-json\/wp\/v2\/pages\/253\/revisions"}],"predecessor-version":[{"id":255,"href":"https:\/\/jnrpuff.de\/en\/wp-json\/wp\/v2\/pages\/253\/revisions\/255"}],"wp:attachment":[{"href":"https:\/\/jnrpuff.de\/en\/wp-json\/wp\/v2\/media?parent=253"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}